Terms & Conditions

Terms & Conditions

Ingrid Rossi London jewellery is completely dedicated to your satisfaction. If you have any suggestions or comments please email us using the contact page.

Contact Details

Ingrid Rossi
20 Bolbury Crescent
Swinton
Manchester M27 8AX
United Kingdom
Email: info@ingridrossi.com

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Minimum order size is £400.

All prices shown in our web shop are in UK pounds sterling and exclude VAT.

Shipping Policy

Orders will be processed and shipped within 3-5 days once credit card authorisation and verification have been obtained. Orders placed on Saturdays and Sundays will be processed the following business day.

We offer free delivery to the UK. 

All deliveries are made using Royal Mail Special Delivery.

Return, Refund & Exchange

Thank you for ordering from Ingrid Rossi.  Please contact our team via email before you return any faulty item/s, otherwise returns will not be handled.

  • The address for returns:
    Ingrid Rossi London
    20 Bolbury Crescent, Swinton,
    Manchester M27 8AX,
    United Kingdom

  • We will exchange a faulty item if returned within 28 days with order invoice number, provided that it is clear that there is a manufacturing fault or the damage occurred during delivery.

  • Goods returned within a reasonable period that are deemed to be damaged or faulty only, will be repaired or replaced where possible. If neither of these options is available the item/s will be credited or refunded directly to your account. Please note we cannot replace or refund jewellery, which has had considerable wear and tear, and/or has come into contact with perfume or other substances.

Shipping Policy

Whilst we make every effort to ensure that this website is up-to-date it is not possible to ensure that all items are always available when you order.

All orders are accepted subject to availability of the goods. If any ordered goods are not readily available to us, we will inform you as soon as possible. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way.

Guarantee

All pieces are guaranteed for 6 months from the date of purchase with allowance for normal wear and tear. However, items damaged through no design or manufacturing fault will be replaced at the customer’s own expense.

Our Right To Cancel An Order

Should we be unable to accept an order, we will contact you regarding how we can next proceed.

Non-acceptance of an order may be the result of:
– The product ordered being currently out of stock
– The product ordered being discontinued
– An unauthorised payment

We will contact you as soon as the problem occurs so we can find a solution for you.

Description Of Our Jewellery

We take all reasonable care to ensure that product information displayed on our site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site update at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, we will inform you.

Every care is taken to ensure that the description and specifications of our jewellery is correct. We provide also pictures of how the jewellery looks on a mannequin. However, the colour reproduction is a close representation, a slight variation in the actual product may occur. Please contact us if you are unhappy with any of the items you receive and we will advise you accordingly.

Caring For The Jewellery

The simplest and most effective way of cleaning silver is with a silver polishing cloth or a jewellery cleaning cloth.

It is very important not to spray perfume onto pearls as they can react. It is best to use a lightly dampened cloth to wipe the pearls after wear to avoid any residual build up. Semi-precious stones may be cleaned in the same way.

Rhodium Plated:
Sterling silver is a white metal and does not need rhodium plating to acquire its color. However, it tends to tarnish over time. To prevent this, rhodium plating silver jewelry will ensure that the piece is highly lustrous and remains tarnish-free for a long time.

Our sterling silver jewellery is plated with rhodium or 18-carat yellow or rose gold as indicated in each jewellery description.